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The player's requesting a refund of deposit as it was a 3rd party payment. The complaint was closed as the player stopped responding.

Коэффициенты: крайне высокие на ТОП-матчи, средние в любой момент экзотику.

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After several emails and complaints to the casino, his verification had been reset and he was able to redo it, leading to his withdrawals being processed. The issue had been successfully resolved and the complaint had been marked as 'resolved' by us.

The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.

However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

The player's winning bets were canceled multiple times. The complaint was rejected as the player stopped responding.

We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

The player from Italy is experiencing difficulties withdrawing тут his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

The player from Brazil had faced issues with withdrawing a large sum from his account with Nine Casino. Despite having been initially verified, the casino had asked for his address once he tried to withdraw a significant amount. After re-verification, his withdrawal attempts had been consistently cancelled 24 hours after approval.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation.

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He also clarified that his winnings did not originate from bonuses. The casino explained that the player had cancelled previous withdrawals, but the recent ones were still pending. The player later confirmed that his payments had been approved and received, leading to the resolution of his complaint.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.